Question 1

How do I request a quotation?

Accepted Answer

Add the products you are interested in to your inquiry list with the quantities you need, then send a quote request. You can also upload drawings, a bill of quantities or reference images. Our project team replies personally with pricing, lead times and material options.

Question 2

Can I order samples before placing an order?

Accepted Answer

Yes. Fabric, leather, timber and finish samples can be requested from any material page, and prototype pieces can be arranged for project orders. Sample terms are confirmed when you request them.

Question 3

Is there a minimum order quantity?

Accepted Answer

Minimum quantities depend on the product, material and finish. Tell us the quantities you need and we will confirm what is feasible in your quotation — including options for smaller projects.

Question 4

Can you adjust dimensions, fabrics and finishes?

Accepted Answer

Most designs can be adapted — seat heights, table sizes, upholstery, timber species and finishes. Product pages marked “Customisable” are designed for it, and fully bespoke pieces can be developed from your drawings.

Question 5

Do you accept customer’s own material (COM/COL)?

Accepted Answer

Many upholstered pieces can be produced in your own fabric or leather; product pages indicate where COM/COL applies. We will confirm the quantity of material required and any suitability checks for your chosen fabric.

Question 6

Are your fabrics suitable for hospitality use?

Accepted Answer

We recommend fabrics according to how each piece will be used and share the manufacturer’s test data for the options you shortlist. Fire-performance requirements differ by market, so tell us where the project is located.

Question 7

What are typical lead times?

Accepted Answer

Lead times depend on the product, quantity, material availability and any customisation. Every quotation states a confirmed production and delivery schedule, and we keep you updated through production.

Question 8

What payment terms do you offer?

Accepted Answer

Payment terms are agreed per project and set out in your quotation and pro-forma invoice before production begins.

Question 9

Do you ship internationally?

Accepted Answer

We quote delivery for your project location on the trade terms you prefer. Include the delivery city and country in your request so shipping can be priced accurately.

Question 10

How is furniture packed?

Accepted Answer

Pieces are cartoned and protected for transport; export packing specifications are confirmed per order and depend on the destination and shipping method.

Question 11

Do you provide installation?

Accepted Answer

Assembly requirements are listed on each product page. If your project needs on-site installation or supervision, mention it in your request and we will advise on the options.

Question 12

What warranty applies?

Accepted Answer

Warranty terms depend on the product and its use (residential or contract) and are confirmed in writing with your order.

Question 13

What happens if something arrives damaged?

Accepted Answer

Report any damage with photographs within the period stated in your order documents. Our team will arrange repair or replacement in line with the agreed terms.

Question 14

Can I re-order the same furniture later?

Accepted Answer

Yes — every order is documented with product codes, materials and finishes, so matching pieces can be re-ordered for refurbishments and new locations.

Questions, answered.

Ordering

MOQ

Customisation

Materials

Production

Payment

Shipping

Installation

Warranty

After Sales